If you’re a customer in the EEA, you get 14 days to cancel your contract with us when ordering any bespoke item. However you will be charged for items used and cost of labor incurred prior to cancellation.
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.
Email us: firstname.lastname@example.org
For hygiene reasons, stained or soiled bags containing items will not be refunded.